ASMARA DIOR FAQ


(Q): What if ASMARA DIOR are not available in my local area?
(A): You can always purchase our products from our Official Website www.asmaradior.com

(Q): What if my orders aren't delivered on time?
(A): Please give it 1-3 additional days for delivery! Look for an email with the shipping receipt and tracking number to have a confirmed shipping date.

(Q): What is ASMARA DIOR Cosmetics shipping options?
(A): We offer various shipping options for your convenience both local and international delivery options are available.

(Q): How can I learn about product use/application
(A): Visit our website for further information. Watch our video tutorials for proper use and application.

(Q): Are ASMARA DIOR products animal tested?
(A): No. We do not test our products on animals, nor do we hire an outsource lab to conduct animal testing on our products.

(Q): How do I use Promotional Codes?
(A): You may enter your Promo Code in the box that says, Enter the Promo Code" on the order review page, then click the "Apply" button and the discount code will be applied to your order. Then you will see your discount applied to your final total.

(Q): How can I find out what ingredients are contained in ASMARA DIOR products?
(A): Every ASMARA DIOR product container has the ingredients listed on the back of the packaging. If you have any other question you can email us at customercare@asmaradior.com. If you would like to see this more information about our products just simply visit our website. If you have any additional questions about ASMARA DIOR products you can send your inquiry through our website and a Representative will get back with you.

(Q): Are ASMARA DIOR products tested for safety for all skin types, including sensitive and oily skin?
(A): Our Products are
* Paraben Free 
* Allergy Tested
* Fragrance-Free
* Made in Canada
* Hypo-Allergenic
* Non-Comedogenic
* Not Tested on Animals
* Tested for Consumer Safety

Note: If you have very sensitive skin or special skin conditions.  We Recommend that you consult with a dermatologist before using any cosmetics products.

(Q): How can I become an ASMARA DIOR Model, Blogger and/or Beauty Brand Ambassador?
(A): If you are a beauty professional or a model, you can have your agency to make an inquiry to careers@asmaradior.com If not, you are welcome to visit ASMARA DIOR's on Social Media then send us a message. Periodically Men and Women are selected to represent ASMARA DIOR in Beauty Expo's, Beauty Conferences and other Special Projects. You can also contact us directly through the website. Beauty Brand Ambassadors should on our website.

(Q): How can I sell or distribute ASMARA DIOR Products?
(A): In the US, the ASMARA DIOR Beauty Brand will be sold exclusively to Major Retailers directly or via established distributors who resell to store locations. Globally, the Brand will also be sold via established distributors major retailers. 
ASMARA DIOR will sell directly to small retailers, Independent Sales Representatives beauty supplies and beauty salons. 

ASMARA DIOR Cosmetics is currently seeking Distributors in the US, UK, Africa and the Caribbeans. If you are a retailer and would like to purchase ASMARA DIOR products or if you an established Distributor and would like to propose representing ASMARA DIOR Cosmetics in a market that does not already have distribution, you can send a formal business inquiry with detailed information about your company to customercare@asmaradior.com and an ASMARA DIOR Representative will get back to you.

(Q): Who is ASMARA DIOR Owned and Operated by?
(A): ASMARA DIOR Cosmetics is Owned & Operated by The House Of ASMARA International, LLC

(Q): Do you ship International?
(A): Yes! But please keep in mind that additional charges may be applied for International shipping and Customs charges may apply that ASMARA DIOR Cosmetics has no control over.

(Q): How long does it take to receive Domestic Packages?
(A): Once your order has been filled it will take up to 7-10 Business Days to receive your package. You will receive an email confirmation with your shipping tracking number for your order. Note: Please allow a few additional days for your order to be fulfilled when purchasing a newly released product or during the holiday season.

(Q): How long does it take to receive International Shipments?
(A): International Shipping Standards varies based on the country that you live in. It can take anywhere from 4-8 weeks to receive your package. 
Note: For customers in Nigeria ASMARA DIOR Cosmetics will be utilizing the services of ShipToNaija.com to ship packages going to Nigeria. It will take up to 7-14 Business Days to receive your package

(Q): If you order the wrong product or don't like the product that you ordered can we get a refund?
(A): We ask all customers to make sure that they order the correct product. We don't replace products ordered by error. 

Note: All shipments damaged by the Courier Service the customer should contact the courier or delivery service that delivered their package. Note: That All Sales Are Final.

(Q): What do I do if receive a damaged or defective product bottle or container?
(A): Contact Us by email: customercare@asmaradior.com within 24 to 48 hours of receiving the product. Take a picture of the shipping box, product packaging, and product container. The product has to be unused and sealed in the packaging. We will not replace unsealed and used products. We will ship you a replacement of the damaged or defective product. We will pay the shipping charges for the replaced product.

No Refunds on Purchases. All sales are final*
Note: A Customer Care Representative will be in touch with you within 24 to 48 hours of your email request. Please send the returned product(s) to:

ASMARA DIOR & CO
19830 FM 1093 Suite. 301
Richmond, TX 77407


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